Customer service
Delivery time & shipping costs
We do our best to deliver the order to you as soon as possible. We try to ship orders placed before 3:00 PM on workdays by post the same day. However, we are not always able to achieve this, sometimes products are out of stock and delivery of your order may take a little longer. If, for whatever reason, we are unable to meet this delivery time, we will of course inform you as soon as possible.
The shipping prices listed will be applied at checkout. The shipping costs are:
€7 for orders under €95
Free shipping for orders over €95
Reflection period/return
It may sometimes happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not like the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount excluding shipping costs. The costs for returning from your address to the McPartners are at your own expense. These costs amount to approximately €7.25 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at info@mcpartners.nl .
We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.
Warranty & complaints
Guarantee
We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that means you can make a claim under the warranty.
Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after delivery of the goods. You may have additional rights under Dutch law.
If you discover or should discover a defect in the product, you must contact us within a reasonable period. A reasonable period is in any case two months. Under certain circumstances, a period of longer than two months may also be acceptable.
If you contact us in time, we will arrange a free repair or replacement.
Complaints
It can always happen that something doesn't go exactly as planned. We recommend that you report any complaints to us by emailing info@mcpartners.nl .